Terms of Service ("Learn Incorta")

Terms and Conditions

Incorta, Inc. (collectively, "we," "us" or "Incorta") provides you with access to the learning and education website(s) available at Learn Incorta (learn.incorta.com) and the education offerings (the “Learn Incorta Courses”), digital badges, professional certifications, and other materials available on and through the Sites (together, the “Services”), subject to the terms and conditions of use (these “Terms of Use”) outlined below and all applicable laws and regulations.


At any time, we reserve the right to change or modify these Terms of Use at our sole discretion. Any change or modification to these Terms of Use will be effective immediately upon posting on a Site. We will take reasonable steps to notify you of any material changes, but you are responsible for periodically reviewing the most up to date version of these Terms of Use. Your continued use of the Services constitutes acceptance of any changes or modification made by us to these Terms of Use. These Terms of Use are supplemental to, and do not modify or supersede the Incorta Terms of Use (https://www.incorta.com/terms) which are otherwise applicable to the Sites and Services referenced herein.

User Accounts, Personal Information and Privacy Policy

In order to access the Learn Incorta Courses, you must create a user account (the "Account"). In setting up your Account, you will be prompted or required to enter personal information, including your name and email address and a user password. You agree that you will never divulge or share access or access information to your Account with any third party for any reason.

Learning Management and Learning Assessment

Your Account information will be collected and hosted by our third-party learning management system provider, Thinkific. For any paid products (such as the certification exam(s)), your credit card or other payment information, billing address, and such other information as is required to complete the transaction may be collected by our learning management system provider. When you take a certification exam(s), your answers and results may be collected by our learning management system.

Digital Badges and Certificate Management

If you complete the course and achieve a passing grade on your certification exam(s) and you wish to obtain a digital badge or certificate (the “Certificate”), you will need to create an Account with our certificate provider, Accredible. Our learning management system provider may share your personal information with our certificate and directory management provider(s) in order to provide you with a more seamless registration and user experience. You may be prompted or required to enter additional information, including your name, certification type, address, social media profile addresses, a short biography, a photo of yourself, as well as other education, employment history and similar information. 

The Incorta Privacy Policy (https://www.incorta.com/privacy ), the privacy policy of our learning management system provider, the privacy policy of our learning content provider, the privacy policy of our student survey provider, and the privacy policy of our certificate provider further explain how your personal information is collected, used and disclosed when you use the Services.

This website use cookies and similar technologies to recognize you when you visit http://learn.incorta.com. As a user of this website, we urge you to read the Incorta Privacy Policy (https://www.incorta.com/privacy).

User License

All Learn Incorta Courses or other material available on the Sites, including but not limited to online lectures, speeches, video lessons, e-learning interactions, presentation materials, labs, solutions, code examples, images, text, layouts, arrangements, displays, illustrations, documents, materials, audio and video clips, and HTML files (collectively, the "Course Player Content"), are the property of Incorta and/or its affiliates or licensors and are protected by copyright, patent and/or other proprietary intellectual property rights under United States and foreign laws.

Incorta logos, trademarks and service marks that may appear on the Sites (the "Marks"), are the property of Incorta and are protected under United States and foreign laws. In addition, elements of the Sites are protected by trade laws and other intellectual property laws and may not be copied, reproduced, downloaded or distributed in any way in whole or in part without the express written consent of Incorta.

The Learn Incorta Courses are confidential and proprietary information of Incorta. You agree not to disclose this information to any third party or use such information except as expressly permitted herein. You acknowledge and agree that Incorta shall be entitled to seek injunctive relief for any breach of this agreement by the Account from which irreparable harm would ensue. You acknowledge and agree that it is illegal and a violation of this Terms of Use to copy or distribute the Learn Incorta Courses, Incorta Software, or Account credentials and passwords among non-licensed persons. In the event the Account breaches any provision of this agreement and fails to cure such breach within ten (10) days after receipt of written notice from Incorta, Incorta shall have the right to immediately terminate this agreement to use the products licensed hereunder. Upon any such termination, the Account shall immediately cease use of such products, delete and destroy any tangible or electronic embodiments of such information in its possession, and certify in writing to Incorta that the foregoing has been completed. Every person using the Learn Incorta Courses must be licensed under these terms and conditions for accessing, downloading, and using the Incorta Software and Course Player Content.

Under this user license you may not:

  • use the Course Content for any commercial purpose, or for any public display (commercial or non-commercial)
  • attempt to decompile or reverse engineer any software contained on the Sites
  • remove any copyright or other proprietary notations from the Course Content
  • transfer the Course Content to another person or “mirror” the materials on any other server
  • modify or copy the Course Content

This license will automatically terminate if any of these restrictions are violated and may be terminated by us at any time. Incorta strictly prohibits the taping or digital recording of the Learn Incorta Courses by persons or entities other than Incorta. You are not granted the permission to rebroadcast the audio or video recordings of our Learn Incorta Courses. In the event Incorta makes a recording available to you, Incorta remains the sole and exclusive owner of such material and it is subject to the stated licensing terms at such time.

User Responsibilities

Incorta reserves the right to exclude a User from attending any or all Learn Incorta Courses due to disorderly conduct or failure to observe any of course rules of participation. Incorta will not refund the fees of a User in such circumstances. The User agrees to fulfill the course prerequisites as communicated by Incorta. Incorta reserves the right to exclude any User who does not fulfill such prerequisites. No refund of fees shall be paid to the User in such circumstances.

Payment Terms

To purchase any paid services or products offered through the Sites, you must have a valid accepted payment arrangement. You agree to Incorta, or its third-party payment provider, to store your payment information. You also agree to pay the applicable fees and taxes for the services or products you purchase through the Sites as they become due, whether on a onetime or subscription basis.

Scheduling requirements for Customers

For customers, we require a signed Incorta form of Statement of Work or Master Services Agreement at the time scheduling of the Learn Incorta Courses, which must be received by Incorta no later than ten (10) business days prior to the training event’s tentative start date. If the signed Statement of Work or Master Services Agreement is received less than ten (10) days prior to the training event’s tentative start date, Incorta reserves the right to reschedule the training event with the customer at mutually agreed date.

Scheduling requirements for Independent Consultants

All independent consultants must prepay for the Learn Incorta Courses at the time of course registration. Credit cards (Visa, MasterCard, American Express) are the only accepted forms of payment for independent consultants. For self-paced Learn Incorta Courses, Incorta customers can classify students as Independent Consultants.

Partners Payment requirements

All Incorta Partners must prepay for the Learn Incorta Courses at the time of course registration. Credit cards (Visa, MasterCard, American Express) are the only accepted forms of payment for Incorta Partners.

Fee basis

All standard published Learn Incorta Courses fees are for a single user. Learn Incorta Course fees include the price for instruction, student access to learning environments for the duration of the course, and access to course content for 30 days from the date of enrollment.


Taxes are not included in the published fee. The customer is responsible for paying all applicable taxes, including state and local taxes, provincial taxes, VAT, or any other taxes as appropriate and due for these types of services or products. All applicable taxes are calculated based on the billing information you provide us at the time of prepayment or purchase. Your transaction with us may be subject to foreign exchange fees or differences in prices, because of exchange rates. Incorta does not support all payment methods, currencies or locations for payment.

Promotional Terms and Conditions

A promotional coupon (“coupon code”) must be presented at the time of the Learn Incorta Course purchase in order to be applicable to your purchase. A Coupon Code cannot be used in conjunction with other coupon codes, discounts, or other special offers. Coupon codes are non-transferable, not valid on past purchases, not exchangeable for cash, cannot be applied toward taxes, or outstanding balances owed, and must be used within one year of issuance.

Cancellation and Rescheduling

Once the order for the Learn Incorta Courses has been processed there are no refunds, cancellations or replacement. All sales are final. A confirmation of the order will be sent to the email of the Account. You may cancel your membership to the Site, including any paid subscription services, at any time. You hereby acknowledge and agree that Incorta will not offer refunds on any fees and charges related to the Site. This includes any partially used or unused Learn Incorta Courses for which you have already paid. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription. We do not guarantee satisfaction or refunds for lack of usage or dissatisfaction. You must send email to learn@incorta.com specifying your intent to reschedule or cancel your participation in the Learn Incorta Courses. Incorta will confirm all cancellations or rescheduling requests by email. If the you do not receive a confirmation of cancellation or rescheduling within five (5) business days of the initial request, you can send email to learn@incorta.com to reconfirm. Financial responsibility remains with you for all fees unless a proper cancellation or rescheduling request is received and confirmed by Incorta prior to the start of the class.

Fee Schedule

We measure the date of cancellation or rescheduling request from the first day of the training event. The following classroom cancellation and rescheduling fee schedule applies to all classes hosted at Incorta facilities, onsite training at the customer or partner location, and to publicly scheduled virtual training events.

  • More than 10 business days, there is no fee, no charge
  • Between 10 and 5 business days (inclusive), there is a 35% of charge of total fee
  • Between 4 and 2 business days (inclusive), there is a 50% of charge of total fee
  • If cancelled with 1 day or less notice, there is a 100% of charge of total fee

Incorta reserves the right to waive all cancellation or rescheduling fees.

If you are crossing the United States of America border to attend the Learn Incorta Courses, and if you are refused entry, Incorta will not be held responsible for your registration fees or your travel expenses, and the standard cancellation charges will apply.

Payment for cancellation and charges for rescheduling

All cancellation and rescheduling fees will be charged to credit cards or approved order document consistent with the method provided by the customer, partner, or independent consultant, at the time of registering for or scheduling the training event. Refund Policy In the unlikely event a User is extremely dissatisfied with a course, please provide Incorta with written notice (in a form other than the post course survey) of and details regarding such dissatisfaction, within ten (10) business days of completion of the applicable course. Please address correspondence to learn@incorta.com. After receiving such notice, Incorta may, in its sole discretion, determine if any remedy (such as a credit or refund) is appropriate. Incorta will not consider a possible remedy if such notice is not received within the ten (10) business days set forth above. All refunds are handled on a case-by-case basis. To inquire about a refund, send email to learn@incorta.com.


Incorta reserves the right to cancel, and/or reschedule any of the published Learn Incorta Courses. The user’s sole remedy shall be the refund of prepaid course fees. You agree that Incorta is not responsible for airfare, lodging, or other related expenses including any airline penalties incurred for a rescheduled or cancelled Learn Incorta Course.

User Content

The Learn Incorta Courses and other parts of the Sites may provide you with the ability to upload forum posts, user discussions, profile pages, and other content and media for social interaction, or certain information and materials for use with the Services (collectively, "User Content"). You hereby grant Incorta an irrevocable, worldwide, perpetual, royalty free and non-exclusive license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display your User Content as part of the Services or otherwise exploit the User Content, with the right to sublicense such rights (to multiple tiers), for any purpose (including for any commercial purpose). By submitting User Content, you acknowledge that: (a) all communications methods constitute public, and not private, means of communication between you and the other party or parties, and (b) communications are not pre-reviewed, post-reviewed, screened, archived or otherwise monitored by Incorta in any manner, though Incorta reserves the right (but is not obligated) to do so at any time at its sole discretion. To the extent that you provide any User Content, you represent and warrant that (a) you have all necessary rights, licenses and/or clearances to provide such User Content and permit Incorta to use such User Content as provided above, and (b) such User Content does not and will not infringe or misappropriate any third party rights or constitute a fraudulent statement or misrepresentation or unfair business practices. With respect to any submissions of User Content, you agree to comply with all applicable laws and rules including but not limited to rules regarding online conduct and acceptable content.

Academic Integrity

You are expected to complete any labs, quizzes, and exams independently. If you are found to have committed plagiarism or found cheating, you will be removed from the course and will not be awarded certification. You are prohibited from distributing and posting labs, quizzes, exam questions, exam answers, and Course Content online in any form. If you fail to adhere to this policy, you will not receive your certification and will be removed from the Learn Incorta Courses and Sites. In accordance with our refund policy, no refund will be offered if you are removed from the Learn Incorta Courses.

Certification Exams

Certification exams may be locked after successive failed attempts to ensure that you take the time required to learn everything necessary for the completion of the Learn Incorta Courses.

Updates of Course Content

The Learn Incorta Courses and other materials appearing on the Sites could include technical, typographical, or photographic errors. We will use commercially reasonable efforts to correct such errors that we become aware of. Incorta reserves the right to change the Learn Incorta Courses from time to time due to obsolescence or to correct known issues. You are not entitled to any future Course Content releases. You may elect to repurchase the Learn Incorta Courses for the standard fee. Incorta reserves the right to automatically enroll you in a complimentary Incorta New Features course or other Learn Incorta Course.

Site Support

In the event that you are having difficulty accessing the Learn Incorta Courses and Course Content, site support is available to you. We do not answer questions about how to architect, install, deploy, and implement Incorta in non-production and production environments. You can reach site support at learn@incorta.com.

Services Availability

You acknowledge and agree that the Services may be subject to the availability of third-party sites over which we do not have control. Therefore, we cannot guarantee that the Services will always be available.

Termination of Services

You agree that Incorta, in its sole discretion, may limit, suspend, or terminate your use of all Services, such as access to certifications, for any reason or no reason, including, without limitation, if Incorta believes that you have: (a) violated or acted inconsistently with the letter or spirit of these Terms of Use; (b) infringed the intellectual property rights of Incorta or of a third party; or (c) posted, uploaded or transmitted unauthorized content to the Sites. You agree that any deactivation or termination of your access to the Services may be affected without prior notice to you and that Incorta shall not be liable to you nor any third party for any termination of your Account. You also understand that Incorta reserves the right at any time and from time to time to modify, discontinue, temporarily or permanently, the Services, or any part or portion thereof, with or without notice to you.